Terms of service

Last updated November 28, 2017

These are the terms of service that you agree to by registering and using the services of Xeovo. It is only under these conditions that Xeovo allows users to use its service. Xeovo is not a service to be used for criminal acts. It is an Internet security and privacy service. You accept not to violate any law of any jurisdiction that you are originating from. It is user’s responsibility to know and comprehend any and all relevant laws related to any jurisdiction or venue that concerns you and your actions.

Xeovo will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed beyond any money paid to Xeovo for its services by a specific individual.

You agree to preserve your email address/password and the Xeovo system from unauthorized usage. You are responsible for every single action that occurs on Xeovo where your email address/password was used for establishing the VPN connection.

You agree not to use our services for port scanning, sending spam, sending opt-in email, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is lastly sent off through another server. It is forbidden to launch any pop-ups from our service. You accept not to assault in any way or form any other network or computer while using our services.

Xeovo is intolerant about exploiting children photographically, digitally or in any other way.

Xeovo allows a maximum of five simultaneous connections per account.

Fair and reasonable use

You accept not to give or share your email address and password to others.

Xeovo, its owners, employees, agents and others that are involved with the Xeovo services are not in any way or form liable for any harm of any sort executed or not executed, resulting from or arising through or from the use of any account registered with Xeovo services.

Xeovo does guarantee a 99.9% server uptime. In any event, Xeovo will never be liable for any monetary harm beyond what the client paid to Xeovo, and this shall not include attorney fees or court costs irrespective of any laws or statutes that may be treated otherwise. That is our binding agreement when you accept these terms of service.

Prohibited activities

Criminal Activity: Xeovo account will be terminated for any client who commits any of these criminal actions in or through our service using our resources: use of stolen credit cards, credit card fraud, PayPal fraud, bank fraud, e-gold fraud, Paysera fraud, WebMoney fraud, Bitcoin fraud, mail fraud, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, sending email or operating websites to perform identity theft, hacking, pharming, phishing, or spamming of any form. In addition, Xeovo forbids web scraping through its service in any form or scale.

That is the whole agreement. Xeovo may rewrite the terms of service from time to time. The terms of service become binding from the time it is updated on our website. It is the responsibility of the client to check for the new Terms of Service periodically.

Xeovo can terminate any user account for violating terms of service instantly without refund and notice or suspend the account until clarification, investigation or the user comment. If your account has been suspended, you must contact us in order to see if the case can be rectified. We shall wait a reasonable period of time before we close a user account permanently and shut down all billing.

Logging policy

Xeovo guarantees a strict no-logs policy of their VPN service, meaning that your activities using privacy solutions created by Xeovo are not monitored, recorded, logged, stored or passed to any third party. We do not store connection time stamps, used bandwidth, traffic logs nor IP addresses. In order to maintain the VPN service, the Xeovo website does collect limited personal user information and site performance data (see Privacy Policy for more details).

With that said, Xeovo does not endorse any criminal activity perpetrated by using the Service. Therefore, Xeovo reserves the right to suspend or terminate an account in case any violation of the Terms of Service becomes apparent. As Xeovo protects and respects customer privacy, it does not log or track their activity in any way. However, in the eventuality that Xeovo would find out about an offense outside of those means (i.e., a customer would notify Xeovo of them having done so), it would have the right to suspend or terminate the account.

Privacy policy

Xeovo does not keep or store any logs about its users. However, we need to keep some information about the users:

• User email address – to send the latest Xeovo news and to retrieve a lost password.
• Payment information – we store billing information in case of a refund request.

Cookies – we may obtain information about your general Internet usage by using a cookie file, which is stored on your browser. Cookies are used by TEFINCOM S.A. and our marketing partners, affiliates, or analytics to analyze trends, administer the site, track user’s movements around the site and gather demographic information about our user base as a whole. No information is stored or collected that could reveal your identity. For more information about cookies, please visit http://en.wikipedia.org/wiki/HTTP_cookie.

Billing information

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel.

Refund policy

If you wish to claim a refund, you can do so within 30 days following your purchase of Xeovo service. We want you to be fully satisfied with our services. However, we will troubleshoot an issue you experience first. There are several nuances to a VPN service configuration and we solve 99% of issues encountered. Xeovo reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason. No refunds will be considered for accounts deleted for violation of our Terms of Service.

Please note that payment made through Coinpayments are non-refundable.

Disclosure

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile. Cancelled accounts will not be refunded.

Acceptance of terms

By logging in to any Xeovo service, you agree to the Xeovo Terms of Service including all other policies incorporated by reference.